FAQ's

SHOPPING QUESTIONS

1. Which are the steps to buy at the online shop? (A.1)
2. Is it safe to Buy at the online store? (A.2)
3. Are items marked as 'out of stock' eventually replenished? (A.3)
4. Will I receive the same product shown on the picture at the online shop? (A.4)
5. Can I receive periodical offers to my email address? (A.5)
6. How can I make sure that my purchase has been made correctly? (A.6)
7. What should I do if I receive a faulty or incorrect item? (A.7)

PAYMENT QUESTIONS

1. Is it safe to use my credit card at the website? (B.1)
2. Can I receive an invoice to my company? (B.2)

SHIPPING QUESTIONS

1. Can I track the status of my order? (C.1)
2. How can I cancel my order?(C.2)
3. What should I do if I receive a faulty or incorrect item? (C.3)
4. How long will it take for my order to be delivered? (C.4)
5. How much will I pay for shipping costs? (C.5)

EXCHANGES AND RETURNS QUESTIONS

1. Can I exchange an item that I have purchased? (D.1)

ASWERS

(A.1)

• Choose the products you wish selecting "add to cart".
• Confirm your shopping cart its correct, then go to "Checkout".
• Follow the checkout steps (Information; Shipping; Payment).
• Or select another payment method (PayPal; Google Pay, etc).
• Confirm your order and you'll receive a confirmation email.

(A.2)

Yes, we devote the greatest efforts and service providers to ensure that any purchases made through our website, as well as your data, remains safe and secure at all times.

(A.3)

We devote the greatest efforts to always have our product list available an with inventory. Whenever a product its out of stock, we automatically hide the product from the list of available items to avoid any bad shopping experiences.In the event that you have purchased a product out of stock, we'll automatically contact you explainig the situation and cancel the item out of your order.

(A.4)

We devote the greatest efforts to provide the consumer quality design content so they can experience and see what they will receive within their purchases. However all pictures shown are for illustration purpose only. Actual product may vary due to product engancement. This apply in quantity, size and color.

(A.5)

For sure, if you want to receive information about our latest products and temporary offers and activities. Please suscribe to the newsletter you will find at the botton of the Home Page.

(A.6)

After confirming your purchase at checkout, you will receive an order confirmation email with a list of your items and the order date.

(A.7)

In case you receive an incorrect purchase, please contact us directly at admin@tilcoballoons.com explaining your situation. We will attend to you as quickly as possible.

(B.1)

Yes it is. your data are transmitted via SSL encryption. When paying with Visa or Mastercard only transactions using the Safe Electronic Commerce system (CES, by its acronym in Spanish) will be accepted. Thus, once having verified that the card is adhered to the CES system, it will connect to the bank that issued the card in order for the transaction to be authorized. Once the bank confirms the authenticity, the amount will be charged fro the card. Otherwise, the order will be canceled.

(B.2)

Yes, you can. All you need is to contact us at admin@tilcoballoons.com and provide us with your personal data and fill in the relevant fiscal data requested by us.

(C.1)

Yes. After receiving your confirmation order, you will receive a notice to inform you that your order is being shipped. You will be given a locator number that enables you to track the shipping at any time via https://www.fedex.com/en-us/tracking.html. If you need any further information, please contact us at admin@tilcoballoons.com

(C.2)

Before you submit your order, please verify all the information: Items selected, quantity of items, shipping address, prices and estimated delivery dates.

Tilco Balloons do not cancel orders, modify orders or exchange products in an order once they are submitted and prior to shipping. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, you will need to accept the package and request a return authorization to return the package (if our return policy allows) for an online store credit. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 20% restocking fee.

(C.3)

If you were to receive by mistake any item that you had not ordered, or or if it has any fault or defect, please contact us at: admin@tilcoballoons.com so we can follow your case.

(C.4)

Delivery time will depend on the destination.

Tilco Balloons ships only in the US. The orders we received by 1:00PM PST, Monday through Friday are shipped the same day. Orders placed after 1:00PM PST ship the next business day. If items on your order are out-of-stock, you will be notified by our Customer Service Dept and the item will be canceled from the order immediately. Tilco Balloons does not ship on weekends. We do not offer Sunday or holiday shipment arrivals. Please contact us regarding any other additional information at: admin@tilcoballoons.com

(C.5)

The shipping costs are provided automatically in the moment you provide all the information at the Shipping step.

(D.1)

Tilco Balloons do not cancel, modify or exchange products in an order once they are submitted and prior to shipping. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, you will need to accept the package and request a return authorization to return the package (if our return policy allows) for an online store credit. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 20% restocking fee.

 

Last Update: 08/02/2023